Subscriptions · Last updated 30 October 2026
Subscription, Renewal, Cancellation and Refund Policy
The short version. 3 days free with no card. If you subscribe, it is $30 a month (plus $10 for a second caregiver) and renews automatically every month until you cancel. Cancel any time in the app in one click. You keep access to the end of the month you paid for. No refunds for part months, but we fix any charge made in error.
This policy is part of the Terms of Service.
1. Free trial
- 3 days, one per person. No card is asked for at sign-up.
- The trial does not turn into a paid subscription by itself, and nothing is ever charged at the end of a trial. When it ends, the app stops taking new notes until you subscribe or we give you more time. Nothing you wrote is deleted.
2. The subscription
| Plan | Price | Includes |
|---|---|---|
| Kura Notes | $30 a month | One caregiver, two devices, two people supported, unlimited notes, calendar, summaries and every export |
| Second caregiver seat | $10 a month | A second caregiver on the same subscription, with their own name, role and PIN |
Prices are in US dollars and do not include sales tax, which is added where the law requires. Payment is by card through Stripe. The exact amount is shown on Stripe's page before you confirm.
3. Automatic renewal
Your subscription renews automatically every month on the same day, and your card is charged the subscription price each month, until you cancel. Before you pay, Stripe's page shows these renewal terms right above the Subscribe button. After you subscribe we email you a confirmation with the terms and how to cancel. Stripe emails a receipt for every payment. We also email a reminder at least once a year that your subscription renews, and how to cancel.
4. How to cancel
- Open Kura Notes and go to Settings.
- Tap Manage or cancel subscription. Stripe's billing page opens.
- Tap Cancel subscription and confirm.
That is all: no phone call, no chat and no form to fill in. You can also email admin@kuranotes.org with the subject "Cancel" from the address on your account, and we will cancel within one business day and confirm by email. You can cancel any time, including on the day you subscribe.
After you cancel, no further charges are made. Your access continues to the end of the month you already paid for, and then the app stops taking new notes. Your notes stay on your device, readable, exportable and backed up. You can subscribe again at any time.
5. Refunds
- Monthly fees are not refunded for part of a month, or for months you did not use, except where the law requires a refund.
- If you were charged in error (for example twice, or after you cancelled), email admin@kuranotes.org within 60 days and we will refund the mistaken charge.
- If we stop offering Kura Notes, we refund any month paid for but not yet started.
- If you are not happy in your first month as a paying customer, write to us; we may offer a refund at our discretion.
Refunds go back to the card you paid with. Please write to us before disputing a charge with your bank; we usually sort it out faster.
6. Changes to price or plan
We will email you at least 30 days before any price increase or other material change to your subscription terms takes effect. You can cancel before the change. A change never applies to a month you have already paid for.
7. Failed payments
If a payment fails, we email you. You can keep writing new notes for 7 days while you update your card under Settings, then Manage or cancel subscription. After 7 days the app stops taking new notes until payment goes through. Nothing is deleted.
8. Organisations
Employers and agencies buying seats for staff can use the Business Subscription Agreement, with an order form and invoice instead of card checkout.